Get rid of you by transferring you anywhere

<p>Hi,</p> <p> </p> <p>I have spent countless hours on the phone to their call centre and via email ever-since the 18th of May 2017 to get a Cession Cancellation Letter out of ABSA.</p> <p> </p> <p>Making use of their call enter (***), I have spent hours on my cell phone, holding on and been transferred to every possible department in ABSA, none of whom that could assist me. </p> <p> </p> <p>All email correspondence is handled within 3 – 5 working days and in almost every instance I received a meaningless reply, not answering my query. They reply that they forwarded my document for processing even though it was already submitted and I am enquiring about the cancellation letter.</p> <p> </p> <p>All I need is a Session Cancellation Letter from ABSA, so my debt can be settled through the proceeds of a policy that is now reaching maturity), and was ceded to ABSA as surety. Old Mutual needs this Session Cancellation Letter before they will proceed with the processing of the payout.</p> <p> </p> <p>Please assist?</p> <p> </p> <p>Thanks</p> <p>Tobie</p>