Get rid of absa online support centre

I locked myself out for online banking. I phoned absa to reset my account, which is what the support centre is for. I did a whole verification process, only to be told he(Torr) cannot do it. So why are you having a call centre to solve these problems if they cannot. I must go to a branch, how STUPID is that, what is online then meaning. Due to been locked out absa sends a notification for you to do on the mobile app, which you cannot access, because you are locked out. Serious people, does that make sense?????? You need to take some notes from FNB on this issue. It does not have to be complicated.