Get off my back!!!!!!!!!

They are sending me threatening letters as I am not paying my account. We have been placed under debt review and our Debt Counsellor has tried to made contact with ABSA and they are not responding to anything that is send to them. How are we suppose to sort the issue if the people aren't doing their work as they should? Why threaten me when the mistake is not with me, why let lawyers phone me and have a ****py attitude towards me if ABSA is the one in the wrong and not responding to anything the debt counsellor has send them. I am so tired of this **** that I have already moved my account to a bank willing to help and which is cheaper with bank costs as well and saving me money instead of being a pain. Can someone please start doing their job and update the system and respond to the debt counsellor email then you can stop harassing me.