General poor service and Anti Customer service

I want to reduce my credit limit for the longest time. I tried to do it on the App but no stone age stories. Unable to because well 20 years behind. I then used the chat bot which was also useless and when I provided feedback, they said someone would call back and guess what someone didn't. So, I though let's visit a branch (Pinelands) since the last time they helped me and I know I would get this sorted. Then teller says no ask the customer service (looked very unhelpful but alas), customer service agent says no call the number on the back of the card they should help or use the phone in the branch but that was occupied and looked like it was not ending so I decided against not before pointing out that the same customer service consultant/teller helped me the last time she obviously forgot because it was a few months back. Then Called the number I will admit at 16:50 IVR was useless and was on hold. I still haven't gotten feedback and every channel you use to get assistance is useless. I always maintained for the last 20 years ABSA is okay and I had no issues. However its clear customer service and resolving complaints is not high on the list of things to do. Consultants don't believe in customer service and that is naturally driven as a culture because why would they as customer centricity is not a focus. I understand why this useless bank is becoming more irrelevant and it shows. Other banks eat your lunch for a reason because you **** and customers don't matter. FNB and Capitec looking very appealing right now. I don't expect anything to come from this as such is being a customer of ABSA.

Three things that sums up this useless bank: • I learnt Digital, Whatsapp, Call centre and Branch is lacking and useless • Consultants don’t get back to you not even when your request it. • Tellers/Consultants are not very helpful or willing to help customers • Only reason I haven’t changed banks is comfort but alas force and last straw **** service are great motivators.

Just trying to be prudent but they want you with this ballooning credit that you didn't even ask for increase nilly willy.