General bad service

I app**** for student loans for my kids on 20 November 2015. The man that I dealt with was very friendly and helpful. I was promised that I would know if the loans were approved or not by start of December 2015. That did not happen! Mid December 2015, I started making calls to this person twice a week to find out what was happening. All I got was more promises, but no delivery. I eventually asked my private banker to assist. At the end of December 2015, I was told that the loans were approved and that this person will contact me to sign the contracts. This also did not happen. In January 2016, I got hold of another employee, who delivered great service. She told me that the man that assisted me is on leave. He would only come back after my youngest son had to register at the NWU. She assisted me to get the contracts (which were note even drafted) signed the day before registration.<br> I am now waiting for the payout and have some questions. I sent a e-mail to this man (twice) yesterday. Got the read receipts back, but no response. I logged a complaint on ABSA's website a while back, but also got no feedback. Is this now the new ABSA customer service level? Just ignore the client!