JA
Juan A

1 reviews | Active since Aug 2012

19 Jan 2024, 08:26

Garbage bank, deliberately slows down applications if criticised. Do not invest in this bank.

This is the 2nd time following up on the application on here alone, besides reaching out to them and providing them my documents many times. Seems like these garbage employees don’t like being criticised for being slow and ***********.

We’re probably dealing with the fragile, “you’re being ******” family, that takes forever to assist, you can’t criticise these babies. **** all of you, as Dricus du Plessis said: “ Jou **** en jou ma se ****”

0
Replies (7)
Absa
Absa's reply19 Jan 2024, 10:42
Official
 
Dear Juan
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***0. 
 
Kind regards, 
Vanessa Crowe 
Group Customer Care 
JA
Juan A's update19 Jan 2024, 15:22
Reviewer Update
You closed my complaint and I must contact for feedback?

Your complaint reference C-***0 has now been closed. Please contact Rezona Louw (+27) 11 *** for further information
Absa
Absa's reply19 Jan 2024, 16:46
Official
Dear Juan
 
Thank you for your posting.

Please refer to our email sent to your email address.
 
Kind regards, 
Vanessa Crowe 
Group Customer Care 
JA
Juan A's update19 Jan 2024, 20:28
Reviewer Update
There is no email received in my inbox or junk mail.
Absa
Absa's reply22 Jan 2024, 10:15
Official
Dear Juan
 
Thank you for your posting.

Please refer to our email sent to your email address.
 
Kind regards, 
Vanessa Crowe 
Group Customer Care 
JA
Juan A's update22 Jan 2024, 12:54
Reviewer Update
Waiting for Arrie and Ian’s response.
Absa
Absa's reply22 Jan 2024, 13:21
Official
Dear Juan
 
Thank you for your posting.

Kind regards, 
Vanessa Crowe 
Group Customer Care