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Ian S

1 reviews | Active since Dec 2020

16 May 2023, 09:59

Garage Door Motor

Hello, I'm so disappointed in the poor service of ABSA Home Insurance, they just dont care about their clients. But i'm more disappointed in myself for not transfering my insurance to an alternative company, they just keep providing shoddy , disgusting service and there is no recourse of action to them. This is not the first time that they do this and i'm sure its not the last. I pay my premium every month and never skip a payment ,but as soon as you lodge a claim, you get the true exeperience My Claim Nr-*** the e-mail address of who I all send to - From: Ian Samuels Sent: Monday, May 8, 2023 8:05 PM To: Admin HOC <***>; ***ca; *** Cc: Nhenhu Nozula (ZA) <***ca>; Nhenhu Nozula (ZA) <***ca> Subject: Claim Nr-*** See the date, until now I have not had one response from them, I have called and spoke to how many agents, who give me the same story ,my claim is with the assessor, they will contact me , I'm still waiting.... Dont ask me whats my claim about, resolve it , you take my money and many other South Africans but you cant reply , If I rate ASBA HOME INSURANCE on the Net Promoter score - you would get ----- 100 from me . Lets see if someone responds now.... ASBA installed the garage motor , i have called numerous times about the motor, take ownership and resolve it....

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Replies (2)
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Ian S's update16 May 2023, 10:36
Reviewer Update
Hi Russell,

This is the fastest response that I have ever had from ABSA
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Ian S's update17 May 2023, 16:26
Reviewer Update
As expected, I received e-mail from ABSA without any information on regarding why my claim was rejected, all that was attached was a letter and the insurance contract. I responded to that last night and till now, I have not received a call or e-mail from ABSA HOME INSURANCE.
Well done ABSA, clearly you do not value your clients !
Russell Edwards, well done .... Your specific contact details was WELL NOT RECEIVED.....
Dear Ian Samuels, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.