Garage door claim no progress ***

On 20 November our garage-door collapsed when we opened the door. I immediately informed ABSA Insurance and begged them to send somebody as the open door posts a danger to our family as we have direct access from the garage to our house.<br> A assessor did come to our house to evaluate the damage. We have been phoning almost on a daily basis to find out what the progress is and although we have been told that the garage door replacement have been approved by ABSA and that the company who will replace the door will call us tomorrow, this does not happen. We have also been told that somebody will come to our house to check the motor which we were not sure if it was damaged and the person came out and told us that the report would go in the next day. I have also written a letter to ABSA Complaints department with no response. I really don't know how to get this claim sorted anymore.<br> <br> I am also waiting for ABSA to respond in writing why our swimming pool claim was rejected - *** as we opened a case with the OMBUDSMAN who asked us to obtain a written response to proceed. - ref no AOR2: R549/15GP. <br>