Gap in communication

Item: Absa
Rating: 1
Author: Rindi P

So for the last 2 years I have received calls from Absa telling me tgat my account is due for an upgrade & I need to go collect my card at a specific branch. Needless to say that everytime I get there, the staff have no record of that call! This is absolutely frustrating. Really considering switching to another bank....

Helpful (0)

Replies (2)

Absa's replyOfficial

12 Feb 2018, 16:58

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply12 Feb 2018, 16:58

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's replyOfficial

12 Feb 2018, 20:18

Please specify which department the call is coming from and do they ever tell you gonna be upgrading to which product for us to investigate.

Also when last was the call received

Best regards,

Absa's reply12 Feb 2018, 20:18

Official

Please specify which department the call is coming from and do they ever tell you gonna be upgrading to which product for us to investigate.

Also when last was the call received

Best regards,