Ga-Rankuwa ABSA Branch Frustrates Widow

ABSA in Ga-Rankuwa branch refuses to pay a pensioner widow from the deceased husband's funeral cover.She went several times with relevant documents except the Letter of Authority. Widow waited for the Letter of Authority from Masters, upon receiving the Letter of Authority, went to the bank again, hoping to be helped only to discover that the initial documents i.e death certificate and B14 were not captured on the system. Went again to the the Home Affairs to get the original death certificate as per ABSA in Ga-Rankuwa branch, to be told to have to wait several months for the minimum amount from the funeral policy money to be paid out. In order to carry out several financial obligations.