further investigation

on 25 November I got a phone call after I lay a complaint and the lady said sorry you don't qualify to increase your overdraft facility. About an hour later a man called and I lost the paper with his name on, and I told him I was informed that it was declined and he said he wants to explain to me and there was information on my payslip that was read wrong and he said my application is not decline he will phone me back and about 30 min later Ms P Sulliman phone and application was done. thank you for people that put effort in their work and try to help clients, and don't just send a sms decline without reason and when you phone they are not at their desks and never return your call