Further harassment from heartless absa

I wrote a complain last time to absa. To this date nothing is happening. A Sibande responded to me saying they would assist, however, instead I am receiving calls from the very same consultant asking me to either pay or explain reasons for non payment. But that's the way life goes, clearly, simply because am one insignificant client to absa, these people will not assist. This goes to show how heartless this bank is. Have had similar issues with standard Bank in the past. But I could feel that the people were going an extra mile to assist. But this one bank is something else. It has no heart. I made payments of 350 and 500 respectively. These were made deliberately by me from a merchant directly to absa. That their system recognized the as refunds it baffles me. Can some interested someone from ABSA please rectify this.