Further advance application declined due to mistake made by Absa consultant

On the 6th of August I app**** for a further advance application on my Absa home loan...I kept making phone calls and following up, I had to phone a couple of times before Ntswaki Majola attended to my application.

Last week when I phone in she said she will activate my application and that I will receive feedback within 48 hours...Saturday afternoon she sent me a letter that my application was unsuccessful and declined due to my monthly expenses.

When I phoned in this morning I spoke to Lolita Allie who was very helpful and she went through my application and explained that there shows a loan payment on my application of R4609 that does not shows on my bank statements and BURO payments. Lolita said she will ask Ntswaki to escalate this.

Ntswaki doesn't reply to the email. I had to phone in a couple of times from her to attend. Where is this R4609 loan coming from, I paid up my personal loans.

Please explain why because I never put that amount on the application form