Funeral policy rejected

Good Day Please assist

My late father currently have an active funral policy with ABSA, he passes away on the 26th of December 2020, however, when we the beneficiary tried to claim she was told due to a debit order rejection the claim could not be processed.

ABSA is the reason for the debit order rejection.

ABSA usually deducts the policy money on the 3rd of every month, however, they tried debiting his account on the 25 December 2020 therefore the debitorder was rejected.

Today on the 3/01/2021 they submitted another successful debit order.

ABSA is quick to take money from my late fathers account, but fail to assist during these difficult times.

Please help with the claim. The bank is unfair.

Policy Number: *** Account Number: ***3 Deseased I.D: *** Deseased Name: David Phillip Lennets

Beneficiary: Agnes Julies Contact Number: +***3

Alternative contact number: ***

Kind Regards Gresswill Lennets