PS
Princess S
1 reviews | Active since Sept 2019
06 Feb 2022, 14:49
Funeral policy fail
My mother in law lodged a funeral claim for her husband on the 31st of January we are now going on 2 weeks and the funeral claim still has not paid out this is such an inconvenience there has been no communication what so ever imagine if we needed the money for burial purposes what happened to 24 hours?? Or did they mean 24 days
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Absa's replyOfficial
07 Feb 2022, 09:47Dear Princess Shabangu
Thank you for bringing this matter to our attention. Kindly provide us with your mother in law's ID/account numbers to log a formal complaint for investigation. Also, use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your mother in law's ID/account numbers to log a formal complaint for investigation. Also, use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply07 Feb 2022, 09:47
Official
Dear Princess Shabangu
Thank you for bringing this matter to our attention. Kindly provide us with your mother in law's ID/account numbers to log a formal complaint for investigation. Also, use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your mother in law's ID/account numbers to log a formal complaint for investigation. Also, use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,