MMLE
Mary Magdalene Lippert Esau
1 reviews | Active since Jan 2022
19 Jan 2022, 08:23
Funeral policy claims
I was a beneficiary on a policy for someone. The policy was taken on 26/02/2021, the first premium went off on 4/03/2021. As per terms and conditions the waiting period for death due to natural causes is 6 months (clause 2.1). The 6 month waiting period expired at this time. The last premium was paid on 3rd September 2021, and the member passed away on the 6th September 2021. My claim was declined because according to absa the waiting period has not expired yet but the policy was active for 6 months already
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Replies (1)Absa's replyOfficial
19 Jan 2022, 15:29Dear Mary Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay
Absa's reply19 Jan 2022, 15:29
Official
Dear Mary Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay
