Funeral Policy Claim

I submitted a funeral claim on my policy number ********** 105 via email with ABSA Life on the 27 July 2017 with all the required documents. Having gotten no response I called on the 31st of July 2017 only to be told that my claim has been selected for an audit which will take "15 working days" to conclude. What I find very unfair and unprofessional is the fact that when I took out the policy nowhere in their Terms & Conditions does it state that a claim may be subjected to an audit which takes 15 working days to conclude. To date the claim has not been processed and I don't get any communication from ABSA. Trust ABSA to be there in your most difficult time of need, absolutely pathetic service to say the least.