LT
Lyle T
1 reviews | Active since Oct 2018
06 Jul 2020, 14:50
funeral policy claim
I have a ABSA funeral cover for my sister, processed the claim and had my sister burried and still not able to pay for her barial as i am awaiting my funeral cover to pay out which should happen within 48 hours.
All documentation has been completed but i have no luck with receiving the payment. what is the hold up, no calls regarding the status on my payout, when i follow up i get told it will be escalated that's all.
policy number is ***
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
06 Jul 2020, 16:19Dear Lyle Titus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
The reference number to your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
Absa's reply06 Jul 2020, 16:19
Official
Dear Lyle Titus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
The reference number to your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care