Funeral Policy and interest capitalization

I am highly dissatisfied with the level of service received from the bank. On the25th of February I came to the bank requesting for my account to be closed as it was on a negative balance as I have moved my banking elsewhere. I went to the sandton branch and requested that the account be closed and I was never assisted. I have been paying over R700 per month in bank charges and that is *****ing my score negatively, I even requested that my debit orders be moved and could not assisted. I was instructed to contact the contacted center which then referred me to the bank, I can't be going back and forth with this issue, I would appreciate it if you close the account immediately and write off the amount which is owed. This is bad service and I am unhappy. I don't have time to go to the bank where I will be referred to the contact center. I would prefer that you communicate with me via email from now on.<br> Funeral Policy <br> I was under the impression that I was covered for R10 000 under the ABSA funeral cover only to find out that I am covered for R6 000. I signed the original policy documents in 2013 for the product, please fix this.<br>