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lorindadk L

1 reviews | Active since Oct 2016

02 Nov 2016, 11:03

FUNERAL POLICY *** Elsie Voyi

<p>About 20 years ago I took out a funeral policy for my domestic worker Elsie Voyi (id ********** 668088, policy nr ********** 212) At tha time I was working forAbsa Carletonville and I already had a policy for myself, with my late husband and with my 2 children also on the policy. My husband passed in 2001 and Absa Life handeld te payout with no problem in an excellent manner as expected. I went on with the policy with me and my 2 children on and also the policy for my domestic worker Elsie.</p> <p>In 2008 I left Absa and moved to Krugersdorp. As Elsie Voyi was then no longer working for me I requested her policy to be cancelled in about 2009/2010 i can not remember the date.</p> <p>After some time i wanted to make a change on the policy because my children was already out of the house and I wanted to add my fiance. At that time I was told by Absa Life that my policy was cancelled. So at the time that i asked for the domestic workers policy to be cancelled MY OWN POLICY was cancelled. I enquired about that and I was then informed tha Elsie had to cancel her policy herself because it was in her name and only the premiums are deducted from my account. IN THE MEANTIME I AM STILL PAYING HER POLICY FOR YEASRS AFTER.</p> <p>Elsie Voyi went to the Fochville branch to tri and change the d/o from my account the her own account with no sucsess, after a few months I send her to the Carletonville branch to tri and change the d/o again from my account to her account still with no sucsess because the d/o for Elsie Voyi funeral policy is still going of my account L de Kock ********** 0285 for R32. My id is ********** 030084.</p> <p>I want this d/o problem resolved and I want ALL my money back form all these years that i have been paying somebodys policy that is not working for me. I also want a investigation into the fact that my policy was cancelled and not the policy of my domestic worker and i want my policy reinstated without a waiting period. I have been banking with Absa since 1992 and I do not want funeral cover from another bank or company.</p> <p>PLEASE CAN A MANAGER CONTACT ME, I DO NOT WANT TO DEAL WITH A CONSULTANT AGAIN</p> <p>contact nr for Elsie Voyi ********** 835 or ********** 085</p>

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Replies (1)
Absa
Absa's reply02 Nov 2016, 12:55
Official

Dear Lorinda

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd