Funeral policy

I noticed that my funeral policy no longer gets debited from my account, I did not cancel my policy that I have been paying for many years, who gave Absa the right to cancel my policy? I would like a refund for all the payments I have made throughout the years as I will not lose my money just like that, I can use the funds and start a fresh elsewhere, An urgent response will be appreciated I sent this complaint on the 8th of March still no feedback