Funeral Cover Claim Rejected

ABSA Instantlife rejected funeral cover claim on the basis that the premiums were paid by claimant. The claimants banking details were accepted are on the policy document that they produced. The decreased/claimant has never missed payment. A similar arrangement can be seen in other 11 policies since 2012. ABSA blames the situation on the claimant, despite the fact that they have deducted premiums diligently without fail. THIS PRACTICE IS GROSSLY UNFAIR AND ABSA IS LAYING THE CLAIMANT AS A LOYAL CLIENT. I REQUEST ABSA TO RELOOK THIS DECISION AS THE CLAIMANT HAS SUFFERED MATERIAL LOSSES IN BURYING TJE DECEASED.