AM
Andile M
1 reviews | Active since Jan 2021
14 Jul 2021, 19:27
Funeral claim
I have been following up on my parents claim which was submitted in March. I'm told the claim was paid into the FNB estate account which was not active at the time and was reversed back to FNB. Now that the estate account is active i have been struggling to have the claim paid and xan never be referred to someone high to aattend to my claim.
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Absa's replyOfficial
15 Jul 2021, 11:46 Dear Andile Mjijwa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***5 Kind regards, Rezona Louw Group Customer Care
Absa's reply15 Jul 2021, 11:46
Official
Dear Andile Mjijwa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***5 Kind regards, Rezona Louw Group Customer Care