Funeral Claim
i have since submitted a claim last year September after my mom passed on, I called absa to find out why is my claim not paid, they promised to have a look at it and apparently it was paid to the wrong bank. the lady said they will process it and I have to give them 48 hours. it's a month already and no payment received
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Absa's replyOfficial
16 Mar 2021, 11:43Dear Nthabiseng Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
Absa's reply16 Mar 2021, 11:43
Official
Dear Nthabiseng Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care