Funeral claim

I’m so angry and disappointed with absa funeral cover. My mother passed away on the 7th of April 2025. Filled a claim with absa Saturday, Monday I called them to follow up with my claim which I was told I’m missing one document which I quickly sent thru. No one is updating me with my claim I have to call a call center to get thru to them mind you I’m the one who lost a parent. No empathy or sense of urgency. I need to bury mom this coming Thursday and still absa is giving me a headech. Filled my claim with FNB it was a smooth process as they understand what we as a family we going thru. ABSA need to train their people who are working on this department as it clear they need training . I need to pay other suppliers and I have no money yet my mom made things easy for us for such times but still we struggling with absa. What a pathetic service. My no is ***. Horrible service . Zimi from Northgate branch was really helpful. The relevant departmemt claim is impossible to work with. Please NOTE this complaint is not for NORTHGATE branch Zimi was so helpful . It for this ADWFuneral department