Funeral and Life cover at Liberty via ABSA

My father-in-law passed away more than a month ago (3rd Feb 2026)

We contacted ABSA Kroonstad on the 6th of Feb and begun the proses of activating the funeral and life policies at Liberty.

The cover was initially taken out via the financial advisor at ABSA.

Our contact person is Wian du Plessis.

In the beginning of the proses, everything seemed to flow well.

Then Wian disappeared for a week (3th of March – 9th of March). No response on phone calls, e-mails or whatsapp.

On the 9th, he reappeared, informing us that the funeral cover and policies will pay out in the following 2 days. He blamed his non-attendance on Vodacom.

Today is the 12th of March and nothing yet. Not even the funeral cover has paid out yet that should have paid out in 72 hours from day of death. Wian disappeared again.

We currently have no cer*****y of what the status of the processes are. Considering the circumstances, I don’t think this is a professional behaviour.