Funds With Held For No Valid Reason

Dear ABSA Customer Service,

I am writing to bring to your attention an issue regarding a duplicated debit transaction that requires urgent resolution.

In December, I visited Exact to purchase items. During the transaction, the cashier made an error, which was identified only after the payment was processed. The supervisor reversed the transaction on their system, but the funds were not credited back to my account. To date, the transaction continues to reflect as uncleared on my bank statement.

Exact confirmed that the refund was processed on their side and considered the matter resolved. Funds were not reversed by the bank; they had to manually bring back my money.

However, a few days ago, I noticed that ABSA withheld the same amount (R103.94) again in January, resulting in a double charge for the same transaction:

December: R103.94 debited and still reflecting as uncleared (presumably held in your suspense account). January: The same R103.94 was debited again. This matter is of great concern, and I am requesting that it be investigated and rectified without delay.

Kindly confirm the resolution timeline and ensure that my account is reimbursed accordingly. If the issue remains unresolved, I will have no choice but to escalate it to the appropriate regulatory authorities for further investigation.

I trust your firm will handle this matter with the urgency and professionalism it deserves. Please provide feedback on your findings and the resolution process as soon as possible.

Thank you for your attention to this matter.

Disappointed Customer