RS
Reinette S
1 reviews | Active since Sept 2015
25 Nov 2025, 13:32
FUNDS PENDING
Dear [ABSACustomer Service],
I am writing to express my disappointment regarding a cancellation I made three weeks ago with PICK N PAY ASAP for the amount of R193.99. While PICK N PAY ASAP confirmed the reversal of the payment on their end, ABSA has not yet released the funds to me.
I have now been informed that I must visit a branch to have the funds released. I live in a remote farming area, far from any branch, which makes this impossible for me. I urgently request that ABSA process the reversal and release the funds from your end.
This delay has caused me significant inconvenience, especially as this is during MamPara week, and I rely on these funds. I kindly request your immediate attention to this matter.
Thank you for understanding, and I hope for a prompt resolution.
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Replies (2)
Absa's replyOfficial
25 Nov 2025, 16:20Dear Reinette, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-*** . I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply25 Nov 2025, 16:20
Official
Dear Reinette, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-*** . I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
25 Nov 2025, 16:21Dear Reinette Seepe,
Thank you for reaching out to us regarding your concerns. We truly value your input and work diligently to resolve any issues you may have encountered. To proceed, we kindly ask that you provide the transaction details that you would like to be removed from authorisation. Specifically, we need the account number, the amount, and the date of the transaction in question. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide any supporting documents, such as a declined receipt or an unsuccessful receipt. We look forward to hearing from you soon and appreciate your cooperation in this matter.
Thank you for reaching out to us regarding your concerns. We truly value your input and work diligently to resolve any issues you may have encountered. To proceed, we kindly ask that you provide the transaction details that you would like to be removed from authorisation. Specifically, we need the account number, the amount, and the date of the transaction in question. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide any supporting documents, such as a declined receipt or an unsuccessful receipt. We look forward to hearing from you soon and appreciate your cooperation in this matter.
Best regards,
Absa's reply25 Nov 2025, 16:21
Official
Dear Reinette Seepe,
Thank you for reaching out to us regarding your concerns. We truly value your input and work diligently to resolve any issues you may have encountered. To proceed, we kindly ask that you provide the transaction details that you would like to be removed from authorisation. Specifically, we need the account number, the amount, and the date of the transaction in question. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide any supporting documents, such as a declined receipt or an unsuccessful receipt. We look forward to hearing from you soon and appreciate your cooperation in this matter.
Thank you for reaching out to us regarding your concerns. We truly value your input and work diligently to resolve any issues you may have encountered. To proceed, we kindly ask that you provide the transaction details that you would like to be removed from authorisation. Specifically, we need the account number, the amount, and the date of the transaction in question. Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide any supporting documents, such as a declined receipt or an unsuccessful receipt. We look forward to hearing from you soon and appreciate your cooperation in this matter.
Best regards,