Funds onhold for over 4 months

I have had funds hanging on my account since last year and ABSA still has not release my funds. Sent serval emails and the lady by the name of Daphne Le Grange was suppose to provide feedback in January however this was not done. Even contact my private banker still does not provide feedback the service of this bank is Pathetic even for someone who has a private banker, last year until now and the issue is not resolved what is ABSA still checking, have provided their investigator with proof of transaction and different people for that matter however all them just go quite without any response so unprofessional.