FUNDS NOT REFLECTING ON MY ACCOUNT/MISSING FUNDS

Good Morning,

I had someone transfer money from an Absa account to my credit card yesterday, amount is shown on proof of payment, payment still hasn’t reflected into my account, he used Account number: ********** 379, and used his Surname as reference.

when I call the call center am been told I should have used my credit card number as reference, and I need to send an email to ********** with proof of payment. And now the payment will take a week to be sorted out. This is not on at all. See attached and advice on way forward, as this payment is required urgently.

Regards, Collen Kha****bi ********** 500