AE
Ashlene E
1 reviews | Active since Jan 2023
10 Oct 2023, 09:37
Funds from abroad still not reflecting in account
On 5 October my daughter sent money to us from Qatar. I have been to the bank to inquire as to why the funds have not been put into the account. I was told to call international banking to check. I was on the line for over 45 min waiting to be helped. When I thought someone finally picked up my call it got dropped. This happened 4 times. I would like some assistance with my query and know how long it takes for fund to clear, it is 5 days now.
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Replies (4)0
Replies (4)
Absa's replyOfficial
10 Oct 2023, 10:07Dear Ashlene Ely Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's reply10 Oct 2023, 10:07
Official
Dear Ashlene Ely Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
AE
Ashlene E's updateReviewer Update
11 Oct 2023, 12:56Thank you Rezona for all your assistance. Thanks to Rene Solms for getting back to me so quickly as well. Both these ladies were on their game yesterday. I appreciate the fast response to my complaint and I feel so bad that I had to go to such lengths as I know the people who have to resolve these complaints are not the ones who are responsible for the bad service and lack of assistance that cause the complaint. I appreciated that there are still people who care about customer service. Thanks to people like these I always feel that credit needs to be given when a Job is done well. Even if it is just keeping the client /customer updated and informed.
AE
Ashlene E's update11 Oct 2023, 12:56
Reviewer Update
Thank you Rezona for all your assistance. Thanks to Rene Solms for getting back to me so quickly as well. Both these ladies were on their game yesterday. I appreciate the fast response to my complaint and I feel so bad that I had to go to such lengths as I know the people who have to resolve these complaints are not the ones who are responsible for the bad service and lack of assistance that cause the complaint. I appreciated that there are still people who care about customer service. Thanks to people like these I always feel that credit needs to be given when a Job is done well. Even if it is just keeping the client /customer updated and informed.
AE
Ashlene E's updateReviewer Update
11 Oct 2023, 13:01I AM HAPPY WITH THE OUTCOME AND WOULD LIKE THIS COMPLAINT TO BE CHANGED TO A COMPLIMENT FOR BOTH THESE LADIES WHO ASSISTED ME. REZONA LOUW AND RENE SOLMS.THANK YOU BOTH..
AE
Ashlene E's update11 Oct 2023, 13:01
Reviewer Update
I AM HAPPY WITH THE OUTCOME AND WOULD LIKE THIS COMPLAINT TO BE CHANGED TO A COMPLIMENT FOR BOTH THESE LADIES WHO ASSISTED ME. REZONA LOUW AND RENE SOLMS.THANK YOU BOTH..
Absa's replyOfficial
11 Oct 2023, 13:07Dear Ashlene Ely
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply11 Oct 2023, 13:07
Official
Dear Ashlene Ely
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd