Fund Claim taking longer than the Commited time

On the 9th October 2015, I called my previous company to find out why my provident fund claim is taking longer I was advised to call a lady by the name of Latoya who was handling my claim application.<br> I called in and spoke to Latoya and she advised that my claim will be finalised in the next week which meant by the 16th October 2015 the claim would have been paid.<br> I have been sending email requesting the status of my claim and all I receive is apologies and one reason after another, I fail to understand that a claim that was meant to be finalised in a week took more than a week in addition to that I have been following up to find out what the status is and I received a last email from Latoya on the 20th October 2015 stating that she was not in the office on the 19th October 2015.<br> <br> Since then I have not received feedback or responses to the emails I have been sending then, as a client I believe it's only fair that I am told the truth rather than be given false information especially because it's been more than three months since the claim was submitted. I tried calling but my phone call didn't go through.<br> I cannot escalate this matter any further because I have no snr contacts