Fuming unimpressed client

subject on Email:UNIMPRESSED ABSA INSURANCE CLIENT

Good day

Quotation was approved 1/22 and the car had already been booked in for body repairs. I am highly dissatisfied with the service i have received to date. The lack of customer centricity and updates/communication is truly disheartening considering this is a paid service.

It has been over a month of chasing updates - please keep in mind during this time there was no courtesy car that was availed to me. There is absolutely no consideration of the human element whatsoever - contrast to the premiums being paid and the effects should it not be paid.

We have contacted the panel beaters and ABSA consultant several times - been sent from post to pillar without proper updates.

I need someone to urgently look into this matter and offer a solution as i am ready to take my business elsewhere.

I now have an urgent trip out of the country that will require me to be mobile.