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1 reviews | Active since Aug 2016

29 Oct 2020, 17:54

FUMING!

After ongoing battles with FNB I decided to take my business to ABSA. A basic account was "half way opened". I don't have a card or an account number. I contacted ABSA and was was put in touch with a private banker who met me last week Thursday ( 8 days ago). No problem at all! A Private Client bank account will be opened. Can we get a financial advisor to contact you? Yes, we will issue you with an ABSA credit card? Could we perhaps take over your car finance agreement (currrently with Nedbank MFC). Result: NOTHING! Private Banker advises me that there have been problems with FICA! I emailed her a copy of my lease, both signed and witnessed. I emailed her (at her request) the settlement letter and copies of the contract with MFC. 8 days later I am still waiting. Today at 13h11 she informed me via WhatsApp that she would be emailing the details of the ABSA offer on my car finance. Still waiting. I am questioning as to whether I have made the right decision here. At least the Private Bankers at FNB get back to me - even if their responses are ridiculous! So now I have three enquiries from ABSA on my credit profile and ABSA agents refuse to communicate with me!

0
Replies (4)
Absa
Absa's reply30 Oct 2020, 08:25
Official
Dear Logie Linda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
's update30 Oct 2020, 09:51
Reviewer Update
Appalingly, ABSA cannot even spell my name correctly and has addressed by my surname. I received a call from the Private Banker wanting to know if I had my IT34 for the year ending 2019. I don't. Seems ABSA is quiet happy to take the interest on taking over the finance on my vehicles but nothing else. Its a "no-go" ABSA, I will stick with the devil I know. I am just waiting for the call demanding fees for an account that I don't have! Seems to be the modus operandi.


Dear Logie Linda

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology on any inconvenience caused.

The reference number to your complaint is C-***7.

Our office is busy with the investigation on your complaint and will provide you with feedback on before 03 November 2020.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa
Absa
Absa's reply30 Oct 2020, 09:51
Official
Dear Logie Linda Thank you for your posting.

Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care
's update30 Oct 2020, 09:57
Reviewer Update
I am running this thread to see if anyone at ABSA actually reads. Again, I have been addressed by my surname and the incorrect spelling of first name.

Again: I received a call from the Private Banker wanting to know if I had my IT34 for the year ending 2019. I don't. Seems ABSA is quiet happy to take the interest on taking over the finance on my vehicles but nothing else. Its a "no-go" ABSA, I will stick with the devil I know. I am just waiting for the call demanding fees for an account that I don't have! Seems to be the modus operandi.