Fuming and Disgusted Customer!!

Wish i could give a minus rating. currently in the 3rd month and my "cloned" vehicle has still not been sorted out. A booking was made for the vehicle to be taken for checks, i was there the next morning and was told at the center they cant do the check without "both" vehicles there. no further feedback just extension after extension. now when i get upset i get a reply telling me its my problem to get the car checked. and that no estimated dates will be provided, and that i must let them know once the checks has been done. IS THIS HOW ABSA TREATS ITS CUSTOMERS??? i want this financing cancelled and the vehicle returned to ABSA so i can move on to a provider who acts in benefit of their customer. I want to be put in contact with someone who can make actual decisions and not just waste my time with tedious emails. i will not make any further payments until this issue is sorted I will not be responsible for ABSA's lack of competence or policy implementation in regard to ***** cases