Full of excuses

We have been dealing with ABSA centurion foreign exchange for years now and every now and again they get some stupid excuse not to work or something. I have used the same N.E.P. form for ages and then all of a sudden they say now its not the original form. The funny thing is it is there own damn form from there site. I think instead of sending my driver back and for i want them to come pick up the form from my office. I now have irate clients who think I am giving them bad service but in the mean time its you rejects that don't know whats happening. If this is to happen again i will personally drive to deliver the form and for your sake I hope you will be ready to assist me with no hesitation. I am so sick of the pathetic service I am getting the way my driver is being treated.