Full of empty promises and lies

I opened an online account with Absa Stockbrokers during September and e-mailed them all the FICA documents promptly. They advertise that it only takes 2 days to activate the account once they have received the documents. <br> Only 2 WEEKS later and after I had to make 5 enquiries from them do they respond for the first time and tell me that they need the original documents. Couldn't they have told me that during the first 2 days when they were suppose to give attention to the opening of this account???<br> They then proceed to make a promise to me to immediately activate the account as a sign of good faith on their part....But, after a further 5 days, they still have not done so. <br> They do not even have the curtesy of informing me of what is happening or causing the delay on their side.<br> This just proves again how bad their service levels really are!!!