FSB complience and respect for clients?

I have bought a vehicle with ABSA finance. I specifically indicated not to be bothered with telemarketers offering other insurance products.

I have just been called for the second time from ABSA trying to sell machanical and other insurance.

And then it came to my attention that the consultant has no FSB qualification.

The consultant slam the phone in my ears when he realised I cought him out.

How is that for a registered financial advisor?