Frustrations with Absa

I called the Personal Loans department to change my debit order date and they said only the Collections department can change my debit order date. When I got through to the Collections department, they told me my account is not in arrears therefore they are unable to assist in changing my debit order date. The Collections department then told me to call the Personal Loans department again. I did so and this time I was on hold for 15mins + This is absolutely frustrating on the part of ABSA. Why not simply put the functionality to change debit order dates in the Banking App so customers can do it themselves??

I am now filing a complaint because I don't want to waste anymore of my airtime being tossed from one department to the other just to change a debit order date. Sies!