frustrations galore, poor online banking functionality, unanswered emails - BAU at Absa Bank

Absa credit card division - British Airways credit card....why can't users view their statements with their closing balances after each transaction?! not only is your online functionality completely devoid of any meaningful information, emails to ********** go unanswered (10+ days!) and none of your call centre attendants can help with the said statements. this is appalling! surely I should be able to view my balance after each transaction like any other functioning credit card facility?