AJ
Arnoldj J
1 reviews | Active since Jan 2013
25 Jan 2023, 15:49
Frustration with internet banking etc
I lost my card last year and Im getting a new card. I am trying to use my app in the mean while but then I got transferred from app to card division, from card division to internet banking, from internet banking to card division and round and round we go. What should I do to get this sorted, its frustratrating, so easy doing these things with Capitec...
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Absa's replyOfficial
26 Jan 2023, 08:53Dear Arnold Jacobs Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's reply26 Jan 2023, 08:53
Official
Dear Arnold Jacobs Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw