Frustrating Surecheck feature

<p>Everytime I try to make transactions through internet banking, there is a sure check feature that counts down seconds requesting validation. I called the customer service and was told that I need to reset my phone. However that doesn't work as I did not receive any SMS or notification of some sort. This is frustrating as internet banking is supposed to be "convenient". Fix this feature or come up with solutions that will help customers.</p> <p>Thanks.</p>