Frustrating service

over a month ago i requested a monthly statement - Absa Credit card division. See below written request via email ********************************* Hi there Liesl Please note that we have referred your enquiry to the Legal Department for further assistance, they may be contacted on ***or at *** Kind regards Lungiswa Nombula Consultant: Customer Services Tel: *** For customer security, we may have removed personal information from our email conversations.

--------------- Original Message --------------- From: Liesl Collison [sisteract.lie****mail.com] Sent: 2024/05/21 11:20 AM To: ***; ***ca Subject: Re: COLLISON, LIESL L (MS) Good morning Karina, Please can you arrange or advise to whom I may speak to wrt monthly statements? Thanks Liesl ************************************

Lungiswa Nombula - contact centre consultant advises an email to use, which only after i called today am i advised its the incorrect email address. It is so disappointing and frustrating trying to get assistance from Absa Card division.

So despite having to wait for more than a month - the call centre advised the 'correct department' will respond within 5-7 business days for a simple statement! Each department it seems has their own rules, the deparments have know idea of what the other does and me the client is having to suffer through this! why is so complicated when you need assistance from Absa? Must i not pay off my credit card/know the amount owing?