frustrating service.

i have a new account opened online and the consultant helping me assured me everything is done including mobile banking chat wallet. then i was advised to download the app and login with my new card once i receive the card, all that i did, comes the time i want to transact and i get stuck with my account not showing on the app, i made more than 4 calls trying to get help, got transferrered from one person to the other without success, i held on for over 40 minutes while waiting, my airtime even depleted while i wait for help, no one can help. i explained i cannot be able to visit a branch, im disabled, yet im still stuck with consultants that cant help me online. what is the use of having online services if clients cant access help from it.

ahh what a service.