1 reviews | Active since Jul 2013
Frustrating service
Took out vehicle finance with a dealership and it turned out to be with ABSA.<br> You have no email addresses and only the call centre. Called many times to get a statement but have not received any since. I have been debited but don't know how much I owe or any details. Tried more than 5 times. When Thando finally sent me details she sent me another customers details. I rep**** despite in Red writing that I should not respond. All I get is apologies. Feel for the customer whose details are compromised. Now I worry about my details. <br> <br> Transferred some monies into my account and was told to call to readjust the amount. I'm calling and still there is nothing. <br> <br> Transferred me to online banking and the agent was useless. Telling me to go into a branch to check my cell number. I will never bank with Absa. This finance has been a nightmare. <br> <br> I don't even want to think about how much airtime I have wasted on the call centre already.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
