Frustrating Interaction, but nothing more expected

Had to phone ABSA again to get bank statements which they do not send. I have signed up for email statements three or four times now, but they never send it. Today when I phoned to get the statements it took almost 40 minutes to send the statements that they have not sent before. Now when I looked in my email to go through the statements that was sent the one account statements where sent twice and the other account's statements was not sent.