Frustrating Homeloan Application

I have app**** for ABSA homeloan twice the first time i didnt get offer until the offer to purchase expired and had to reapply again, now for the 2nd time i app**** yet again nothing in terms of offer letter even though everytime i contact their call center they say i have 85% bond approval but nothing in terms of final offer. It looks like our application is being sabotaged by a certain section of the population in there because this is unheard of and shocking, it really looks deliberate so the 2nd offer to purchase expires again.