HvdB
Hannes van den Berg
1 reviews | Active since Jan 2010
24 Oct 2025, 21:30
Frustrating ABSA SureCheck verification — every payment is a mission!
Every time I try to make a payment with ABSA, I have to wait at least a full minute for each SureCheck verification request. Then I get three separate requests, and after that, I still have to log in to the ABSA Banking App to get my code before I can even continue.
I’ve followed all their instructions — Wi-Fi, mobile data, notifications on, app updated — nothing helps. The process is slow, unreliable, and wastes my time every single time I want to pay someone.
I’m honestly relieved ABSA is no longer my main bank. Their system is outdated and frustrating. Absolutely useless experience for 2025.
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Replies (2)HvdB
Hannes van den Berg's updateReviewer Update
24 Oct 2025, 21:39Tying to make the payment on the app is also futile. I need to approve the verification, but I never receive it. Third time I am waiting for the request to be delivered to my phone! Nothing happens. ABSA is useless and I have been saying it for years. Even on the app i need to wait for the token to be generated to make a payment! I moved all my accounts to Investec. Lower interest and better service! New technology. ABSA is the dinosaur of banking! I have one bond account and it will be paid off soon and then i will close all my accounts!
HvdB
Hannes van den Berg's update24 Oct 2025, 21:39
Reviewer Update
Tying to make the payment on the app is also futile. I need to approve the verification, but I never receive it. Third time I am waiting for the request to be delivered to my phone! Nothing happens. ABSA is useless and I have been saying it for years. Even on the app i need to wait for the token to be generated to make a payment! I moved all my accounts to Investec. Lower interest and better service! New technology. ABSA is the dinosaur of banking! I have one bond account and it will be paid off soon and then i will close all my accounts!
Absa's replyOfficial
27 Oct 2025, 11:08Dear Hannes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe
Absa's reply27 Oct 2025, 11:08
Official
Dear Hannes Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe