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Bassie E
1 reviews | Active since Jul 2018
15 May 2023, 12:57
Frustrating Absa for Business
It saddens me big time, the level of Non professionalism that going on within this establishment. I was assisted by two ladies Arenda and Suprise.. I am not certified with the level of service Delivery. I am Beyond frustrated how can I wait for a card.. on my end all thing are in Oder
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
15 May 2023, 13:01Dear Bassie Embern
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareNthabiseng Sibande
Absa's reply15 May 2023, 13:01
Official
Dear Bassie Embern
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareNthabiseng Sibande
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Bassie E's updateReviewer Update
15 May 2023, 14:05I would like to Thank Arenda and Suprise.. I know things didn’t go accordingly but at the end they went an extra mile. I know is not fully resolved, the least they could do is to provide me with the card and Apologies.. I take my het off for them and I respect that they took a mutual decision. They can improve.. I will await a feedback from either Arenda or Suprise regarding my online activation.
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Bassie E's update15 May 2023, 14:05
Reviewer Update
I would like to Thank Arenda and Suprise.. I know things didn’t go accordingly but at the end they went an extra mile. I know is not fully resolved, the least they could do is to provide me with the card and Apologies.. I take my het off for them and I respect that they took a mutual decision. They can improve.. I will await a feedback from either Arenda or Suprise regarding my online activation.