Frustrating- Absa Complaint
On the 30th of June I made a payment to my absa vehicle account like I normally do via EFT. On 11/07/2021 i noticed on my statement that the payment was not reflecting. Then I canitacted absa.
I have a formal complaint that I raised with Absa on the 13th of July and today is the 2nd of August and still there's no response. I've been sending follow up emails, making phone calls and all of that but it is either my phone is dropped I get transfer from one line to the other..
I've sent proof of payment as well on the 13th of July 2021.
Today exactly at 10H40 I spoke to Dimakatso who also dropped the phone on my ear. I don't know what to do anymore, my account is on areas yet I made the payment and I've been using the same details for the past 9 months.
The company that I am working for requires me to provide you with the date, but again that does not mean nothing is being done with your matter.
Should we receive feedback before the date given notification of the results will be provided to you.
I understand your frustration but please give us time especially from the Hellopeter side to work on your matter.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
The company that I am working for requires me to provide you with the date, but again that does not mean nothing is being done with your matter.
Should we receive feedback before the date given notification of the results will be provided to you.
I understand your frustration but please give us time especially from the Hellopeter side to work on your matter.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd